my pad - Luxuary Student Accommodation

study in style

FAQs - Bookings

Who can book a my pad apartment?

You can book a my pad apartment if you are over 18 and in full time education.

What is the duration of the contract?

Every contract is 51 weeks in length and includes all bills, except TV license.

Can I view and book an apartment without being present in person?

Yes, but be aware that entering into the Assured Shorthold Tenancy commits you to the full payment of the rent for the contract period.

How do I book?

To confirm your booking, you will need to complete the student referencing form and pay a non refundable administration fee of £180 (inc VAT).
You can pay this by credit/debit card, bank transfer or cash.

Once the 14 day cooling off period has expired, you are then required to pay a £350 holding fee. This holding fee will be converted to your tenancy deposit upon commencement of your tenancy.

What are rental instalments?

If you are a student with a UK based guarantor, then you will have the option of paying in one, three or ten instalments with no premiums.
If you are a student without a UK based Guarantor, then you will have the option as above but will incur added premiums to the three and ten instalment payment option.
If you pay in 3 instalments, this incurs a 3.5% premium.
If you pay in 10 instalments, this incurs a 7.5% premium.

Will I require a guarantor?

Unless, you are paying in full in advance you will require a UK based guarantor. For international students who are not in a position to offer this, there are a number of companies that will offer this service. One example of a company is Housing Hand - for more information, please click here.

Can I share the studio with another person?

Yes, if you choose one of our Gold or Platinum studios you can share with one other person.  A small rental supplement of 10% will apply.

What is the cancellation policy?

We allow a 14 day cooling off period after paying your administration fee of £180 (inc VAT). If you cancel within 14 day, you are not bound by any rental agreement but you will lose your administration fee.

Once you have booked and the 14 days has elapsed, you are bound into a legal tenancy agreement which requires you to pay the rent for the full period of the tenancy. We suggest if you are unsure about exam results, receiving your visa or any other condition on you attending University that you do not book until you are sure.

After booking and the expiry of the 14 days, if you still need to cancel we will endeavour to find a replacement tenant who will take on the full rent liability. However, if a replacement cannot be found, you will be liable for the rent for the full period.

What will the deposit be?

The deposit will be £350. This will be lodged with the tenant deposit protection scheme. On taking occupation of your room you will need to sign the inventory detailing the state of the room and the equipment provided.

What is the tenancy deposit protection scheme?

Tenant deposit protection schemes were introduced to ensure that all landlords and letting agents treat their tenants fairly, and when entitled to, the tenant receives their deposit back at the end of the tenancy.
For more information, please see

When will my refundable deposit be returned?

Your deposit will be returned at the end of your tenancy. A check out report will be prepared to compare with the inventory and If the apartment and its fixtures and fittings are in the same condition as when you moved in and your rental payments are up to date, the deposit will be returned in full within 10 working days. In the event of any discrepancies a statement will be sent to your new address and once an agreement is reached the balance of the deposit will be returned in 10 working days.

What does my rent cover?

Your rent covers your apartment and bills

  • Gas
  • Electric
  • Water
  • Internet
  • Also included in your rent is access to the free on-site laundry.