my pad - Luxuary Student Accommodation

study in style

FAQs - Living With Us

What speed of internet service is provided?

High speed internet access is available in all parts of the building.

Is smoking allowed?

Smoking is not allowed within any part of the building.

Are pets allowed?

No pets are allowed with the exception of assistance dogs if required by occupants of a disabled room.

Are there any onsite laundry facilities?

Yes, there is a free on-site laundry for all occupants to use.

Can I bring my bike?

Yes you can. All properties have bike storage. We encourage our residents to pursue a healthy lifestyle. Cycling has many benefits, including keeping fit and helps protects the environment.

Can I receive mail?

Yes, you can. You will be provided with your own mailbox which has a secure digital lock with a unique code for added security.

Who is responsible for cleaning my apartment?

You will be responsible for cleaning your apartment. However, we can arrange for your apartment to be cleaned on a regular basis by a local company for a small charge.

What happens if I lose my entry keycard?

You need to report the loss to the my pad team. They can be contacted on +44 (0)23 8071 0730 and via e-mail . A replacement card will cost £30 + VAT and this will be available for collection from our locally based management office during normal working hours.

How do I report a maintenance issue?

This will be reported to the property manager. They can be contacted on +44 (0)23 8071 0730 and via e-mail . Maintenance issues can also be reported via the Contact Us page on this website.

What is the telephone number for KeyCom?

Our internet service is provided by KeyCom. If you experience any problems with your internet service, their telephone number is 0300 103 0000

What is the e-mail address for KeyCom?

Their support e-mail address is

How do I connect to the Wi‑Fi network?

Please see the the Information > Downloads section for a easy to follow guide on how to connect to the Wi‑Fi network. If for any reason, you are still experiencing problems, please contact our service provider KeyCom.